Shipping and charges
We do not ship outside of the United Kingdom , prices are for UK mainland only & exclude Highlands and Islands.
Goods can only be sent to the address the payment card or account is registered to. This is to prevent fraud and is for your protection as well as ours. This is the policy of our merchant service provider.
Our web site will automatically provide you with the postage cost for your order. If this is not possible your order will be cancelled and we will manually calculate the cost of postage for each order and refer back to you for payment.
The Royal Mail are periodically changing the cost of postal services which can make things difficult to calculate the cost for multiple items, in the case of a significant overcharge we may at our discression give a partial refund . Most small and medium sized items are sent using recorded delivery , larger items & parcels are usually despatched by Courier.
If it is necessary to get a postage estimate, please contact us on 01934 628305.
Some remote areas are subject to a surcharge our online postage charge calculator can not take this into account.
Most small orders received by 12 noon are despatched the same day for stock items, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible.
All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to us which will incur extra charges amounting to £11.99
Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to check the current delivery status.