TERMS & CONDITIONS

Ordering Information

It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss. To reduce the chance of this we will ship only to the account holders address.

Privacy

Your name, address and contact details will be passed to the postal service used to deliver your goods as required. We will not pass your details to any other persons, companies or organisations. We will not send you any advertising material without your prior consent.

Cookies are used on this web site only to keep track of what you have added to your basket.

Security

We do not store card data of any kind we only store your contact details for dispatch purposes. All payments via our on-line ordering system are handled through a third party payment provider who is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

Prices

Prices, offers and products are subject to availability and may change.

Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is OK to proceed with the order at the new price. Errors & Omissions Excepted.

Payment

For Telephone orders we accept most cards with the exception of American Express.

Shipping

Goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider.

Postage, Packaging and Handling Charges

Our web site will, where possible, provide you with the postage cost for your order. For orders containing multiple items or for delivery to remote postcodes occasionally we need to manually calculate the cost of postage for the order and notify you if there is any additional charge or discount.

We do not deliver outside the UK

Returns

No items will be replaced or refunded without first receiving the goods back.

Do not use express services to return items to us or we may be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by the standard recorded delivery please contact us for further assistance.

As new goods

No product will be considered ‘as-new’ unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered ‘as-new’.

Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.

Faulty goods

Customers who believe they have a faulty item should seek our assistance before returning the items.

If goods are returned with fault, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.

Damaged goods

Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental.

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing.

Incorrectly ordered items

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

Additions to orders

We begin processing your order as soon as possible after receiving it so it may not always be possible to amend or add to the order. If you wish to add other items you will need to place a separate new order, and upon receipt of which we will do our best to add it to your existing order if possible. This can only occur providing the original order has not already been fulfilled. If you wish to cancel a recently placed order please telephone us on 01934 628305. You can contact us out of hours via e-mail us at enquiries@mdhobbiesandleisure.com  Our opening times are 9:30am to 5pm.

Postal losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

Delivery

Most orders received by 2:00pm are dispatched the same day for in stock items, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quick as is possible. Please allow up to ten days for back order items.

All parcels we dispatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned us which will incur extra charges up to £12.00

Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You can contact us on 01934 628305  or e-mail us at enquiries@mdhobbiesandleisure.com