No items will be replaced or refunded without first receiving the goods back.
No product will be considered 'as-new' unless it is still in the condition in which the customer received it. This includes all product packaging and factory seals as shipped to the customer. A product that has been used or attempted to be used will not be considered 'as-new'.
Customers may return goods bought online provided they are as-new within 10 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.
Refunds for non faulty but unwanted items bought in store provided they are as-new are dealt with on an individual basis and if accepted there will be a 20% fee to pay towards the admin costs. With sporting goods there is usually a minimum £25 fee.
Customers who believe they have a faulty item should seek our assistance before returning the items. If goods are returned with fault, they may be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.
Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.
Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental. It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
Any claims in respect of damage, shortage or manufacturing faults should be made in writing within 3 days of receipt of goods to The Model Shop Weston , 2 The Mart , Locking Road , Weston super Mare, Somerset , BS23 3DE. or by email to firstname.lastname@example.org. Where this is not possible please telephone for assistance. Damaged goods includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on 01934 628305 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition. If we send you the wrong item by mistake we apologise and please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from price increases.
If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.